Frequently asked questions

All you need to know before or during your stay at Hotel Xalet Montana

Family hotel with more than 50 years of tradition in the village of Soldeu. Completely renovated in December 2018. It has 28 rooms + 3 suites (24 double rooms with mountain views or views to the village, spread over 4 floors and the 3 suites located on the top floor of the Hotel). On the ground floor you will find the cafeteria, panoramic restaurant and terrace with mountain views. The establishment is located just 150m from the entrance of Soldeu gondola to access the Domain of Grandvalira.

Rustic-style Hotel, built in 2000 and partially renovated in 2017. It has 40 doble rooms with mountain views among 4 floors. The cafeteria is located in the ground floor as well as the lounge area. On floor -1 the wellness area as well as the restaurant. The hotel is localted just 150m from the entrance to Soldeu gondola to access Grandvalira. 

Grup Naudi is formed by Hotel Naudi, Hotel Xalet Montana and Pizzeria l'Avet. The 3 establishments are located in the town of Soldeu close to the main road and at only 150m from the Soldeu gondola that gives access to the Domain of Grandvalira.

Check in time is from 3:00 pm and check out time before 12:00 pm.

LATE CHECK OUT: late check out service is available to those customers who wish to stay a little bit more with us. This service is subject to availability depending on the occupancy of the establishment and with a surcharge. Please check with our reception staff the same morning of your departure and before 12:00 pm, the possibility of a late check.

Late check out rates:

  • Until 2:00 pm: +50% room price from last night
  • Until 8:00 pm: +100% room price from last night

 

 

 

DEPOSIT:

  • Reservations with stays between 25/12/2019 and 05/01/2020, regardless of the date of arrival, the following cancellation and deposit policy will apply:

Deposit: 30% of the total amount of the stay: will be charged at the time of booking confirmation.

Cancellation: Up to 30 days before arrival, you can cancel without charge. Once this period has elapsed the 70% of the reservation will be charged and the cost of cancellation is 100% of the total amount of the stay.

  • For reservations with stays on the rest of the dates, the following cancellation and deposit policy will apply:

Deposit: 30% of the total amount of the stay: it will be charged at the time of booking confirmation.

Cancellation: Up to 15 days before arrival you can cancel without expenses. Once this period has elapsed the 70% of the reservation will be charged and the cost of cancellation is 100% of the total amount of the stay.

  • PACKAGE OFFER. Full payment at the time of booking confirmation. Non – refundable.

Yes, Grup Naudi hotels offer free WiFi to their clients.

Winter and summer, there are multiple activities to enjoy the environment, nature, shopping and culture in Andorra. Some of the winter activities are: Skiing, snowshoeing, dog sledding, snowmobiling, hot springs, routes through the Romanesque art of the Principality, ... In summer, it is time for hiking, via ferrata, cultural visits, routes through Romanesque art, adventure tourism (zip line, Magic Gliss in Canillo, buggies, ...),wine tourism in St. Julià, panoramic routes, gastronomy and much more.

 

No. By hotel's internal regulations, only guide dogs are allowed. Pets only have access to the terrace area where they must always be tied so that they do not disturb other clients.

 

The Hotel does not have baby cots. The minimum age of minors allowed to stay in our establishment is 14 years old and always accompanied by an adult.

Reception opening hours: Monday to Sunday

  • Winter season: 24h / day (from 11pm and in case of any emergency, go to Hotel Xalet Montana located just in front of Hotel Naudi)
  • Summer season: from 8am to 11pm

* To access inside the establishment after 23h, you must use your room card, which, approaching  to the automatic opening system at the bottom of the main door, will allow you to access inside the hotel.

 

make Lunch time: from 1.00pm to 3.30pm

Dinner time: from 7.30pm to 10.30 pm

We recommend to our guests staying at the hotel in B&B and wanting to have dinner in our panoramic restaurant (located on the 0th floor), to book in advance a table to our reception staff due to the limited capacity of the restaurant. Guests who are on a half board basis at the hotel will need to head to the ground floor restaurant (level -1), where a dinner is offered with "à la carte" service. 

 

 

 

We recommend to make a table reservation in advance due to the limited capacity of our restaurant.

From 10 people and above, it is necessary to request availability and we always offer a closed menu to choose from 3 different options. 

Telephone for information and reservations: (00376) 739300

 

Yes, our reception staff will inform you.

Ski passes of two or more days can be purchased in advance with the Ski Package (Accommodation + Ski Pass) or you can also buy your ski passes at the reception desk of our Naudi Group establishments.

We have massage services at Hotel Naudi and a smal spa at Hotel Xalet Montana.

Massage services are on request and it is recommended to book in advance to ensure availability and the desired time.

 

Ask to our reception staff for additional information.